FAQ

Frequently Asked Questions & Concerns 

1. “It’s too pretty to burn!!”  We understand that burning these beautiful pieces doesn’t seem like the right thing to do, however you don’t need to burn them if you don’t want to. We call them a pretty air freshener. The premium fragrances are made to last years. Place the candle on your table, desk, bedroom, or hallway and enjoy the nice aroma and look of our signature sculptures. Every time you or your guests walk by it, they will ask one question: “What is that amazing smell?!” . Thank me later 😉

2. “If I do decide to burn my candle, how do I do it?” We are so happy you have decided to burn your candle. It’s an incredibly satisfying experience, mixing perfection with the beautiful mess of the melting process. A great resemblance to the way of life of all beautiful things come to an end so that other beautiful things can begin. Make it a beautiful end as it should be! When you are ready to burn your masterpiece,  place your candle on a plate with aluminum foil for easy clean up, and enjoy the beautiful melting process! Simple and easy ❤️

3. “I bought a Gold Tin Candle, and I need a refill. What do I do?” Yay! Thank you for coming back to our candles and for taking the steps to making the world a better place. Simply go to our gold tin candle product page and choose the fragrance. After the fragrance is chosen, choose Refill Only. We will be sending you the refill already made into the shape of the tin. All you have to do is pop it into your gold tin, and enjoy! 🥰

4. “I am looking for a custom candle for my wedding favours/decor/bridesmaid boxes, can you help me?” Congratulations on your engagement and your beautiful relationship! We are so happy you have come to Hellen’s Boutique. We absolutely can work with you to find your ideal candle piece for your wedding. Once you are ready to chat about your vision, please feel free to DM us on instagram or send us an email. We will then book a consultation appointment with you and work with you to make sure your wedding vision comes true. We look forward to working with you ❤️ 

5. “What are your candles made out of?” Our candles are made with 100% Soy Wax. We offer scented and unscented versions. If you do go with our scented versions, we use premium quality fragrance oils, which basically means there are less harmful allergens then your regular candles. We have a sensitive nose, and can’t handle those harsh chemicals that are found in your typical candles. We use fragrance oils that are actually better for you and headache free! 🥳

 

Thank you for purchasing from Hellen’s Boutique! Each purchase whether big or small means the world to us and is making all of our dreams come true. We hope you love the candles, if you do please share with your friends, anything helps ❤️